Pounce Plumbing In North Dallas

Hello fellow current and future Pounce Patrons, please take a moment to read my review. I had the best install experience I've ever had in my entire life last weekend with Phil, John and Dan. I realize that's a pretty big statement, but it's true, these guys were absolutely phenomenal in every way. Both of my hot water heaters had gone to Valhalla, and I live in a house with four women and a female dog and cat, so tensions were running high for yours truly. I had searched for plumbers near me that offered financing and Pounce was one of the first ones that popped up. I checked out their website and thought I'd send them a message. Phil responded to me so quickly I actually missed his call back, which we laughed about later. Phil thoughtfully and thoroughly asked me questions about what was going on and even made arrangements to get me taken care of the same day, absolutely incredible. When John arrived at my house, he carefully explained all of the options they had available and helped me decide what was going to be best for my situation. When Phil and Dan showed up, they actually came bearing a gift of a dozen donuts, like seriously, who does things like that anymore?! Phil actually sat in my kitchen with me, and we talked the whole time while John and Dan went to get the parts they needed for the new install. These guys understand what it means to build relationships with their customers! I was completely shocked by the insane level of professionalism, heart felt care, communication, and craftsmanship. They laid down plastic upstairs and all the way down the stairs to ensure nothing got dirty as they removed the old units. The three of them worked together, until they got the work done later that same night. The job was perfect. John even texted me daily updates about when the city inspection was going to be completed. I'm telling you, these guys have the best communication I have ever seen. Phil, John, and Dan have earned a lifelong customer with me. Thank you Phil, John, and Dan you're building a business that is based on building relationships with your customers. You guys with total rock stars and I can't express my gratitude enough to all of you. All the best! Lee Snowden

I needed my sewer line repaired, I've put it off passed 90 days. Ridiculous for my standards. Pounce definitely pounced on the issue! Phil was lovely on the phone, very understanding and accommodating. John did excellent work and was willing to also fix the leak under my kitchen sink same day! I appreciate all the work you did for me and highly recommend anyone use Pounce because they are eager to be customer focused!

Last week my drain pipe needed replacing altogether, John detected the leak and diagnosed the issue very quickly. Was very friendly and understood my concerns. He repiped the drain and the issues I was experiencing for a few weeks ceased 100%. Great plumber, Pounce Plumbing has my business for the long run!

Pounce repaired my water heater only a matter of hours after I first called. I felt very fortunate to find this company, Phil got me in quick, and their master plumber John did very good work at fair prices. He was very friendly and makes the process easy and professional. I love what they're about and I can say after today I am a repeat customer! 🐅 🐯

Had a slab leak unfortunately for a a bit in my laundry room. Definitely freaked me out, I didn't want a mold problem. John diagnosed the issue quickly last week, explained the process. Overall Pounce charges fair for how long the repairs took, love the honesty and how they stand by their work. Everything looks great!

John came by the house, explained how the process worked, their policies, and everything they were going to do. Addressed my problems directly, answered and questions I had. And even drew diagrams to explain how our plumbing was setup! Couldn't ask for better service!

I needed my sewer line issue diagnosed and potentially replaced. Pounce Plumbing was great every step of the way. John came out and did a beautiful job. It's no wonder they have a craftsmanship warranty, great work. I will definitely recommend to my friends and family!

Great company great service! Found my forever plumber!!!

Sewer pipe broke late two nights ago.. was not pretty. John and Phil arrived quickly and got the job done. Our family is forever grateful.. Bonus points they had a smile on their face and kept us in the loop. No sales pressure.